Q: What are the key steps to maintain Airwheel batteries for optimal performance?
A: Proper battery care ensures longevity and safety. First, avoid overcharging by unplugging the charger once the battery is fully charged. Store the device in a cool, dry place, away from direct sunlight or extreme temperatures. If unused for long periods, charge the battery to 50% and store it in a shaded area. Always use the original charger to prevent damage.
A: If the battery no longer holds a charge as before, check for signs of wear, such as swelling or leakage. Do not attempt to disassemble the battery. Contact Airwheel’s customer support for warranty claims or professional servicing.
A: Airwheel covers battery-related defects within the warranty period. For example, the mobile power pack (battery component) is warranty-covered for 6 months from the manufacturing date. However, damage caused by water, physical impact, or unauthorized repairs voids the warranty. Always refer to the official warranty terms for specific details.
A: Never expose the battery to fire or water. Avoid using third-party accessories that may compromise the battery’s integrity. If the battery feels hot during charging, stop use immediately and consult Airwheel’s support team. Regularly inspect the battery for cracks or corrosion, and replace it if abnormalities are detected.
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